Return Policy

• Cancellation

  We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 
  

• Domestic (USA)-Returns

  We hope you love your Cecebear products – but if for some reason that’s not the case, we offer free returns on domestic (USA) orders within a 30 day window after they’re shipped. To return an order, click here. The 30-day window begins on the day the product is shipped and returns must be shipped within 15 days after return label instructions are issued to you.

  To be eligible for a return, your item must be returned to us with all components of the product being returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The credit will automatically be applied to your credit card or original method of payment within 5-7 business days. Just a heads up: we do not refund any donations made to non-profit partners, or original shipping fees. Please note all sample packs are final sale.

• Domestic (USA)-Domestic (USA)

  Realized you actually need a different product? While we don't offer direct exchanges, when processing your return here, opt for Store Credit instead of a refund, and you'll be generated a gift card code you can use immediately on our website!

• International

  At the moment, we only offer returns, exchanges, and replacements for domestic orders and cannot accommodate international orders (orders to Canada or the DE). If for any reason you are unhappy with your Cecebear products, send us a message by clicking "Contact Us" at the bottom of our homepage, and we’ll see what we can do!

• Late or missing refunds (if applicable)

  If you haven’t received a refund yet, first check your bank account again.
  Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@cecebear.com